Operation Executive

Job Summary:

We are looking for a detail-oriented and proactive Operations Executive with a background in Travel and Tourism to manage daily operational activities, coordinate with vendors and clients, and ensure smooth execution of travel services. The ideal candidate should have strong organizational skills, industry knowledge, and the ability to handle multiple tasks efficiently.

Additional Key Responsibilities:-

• Prepare and maintain destination-wise rate sheets, including complete details of hotels, online portals, transport providers, sightseeing services, and their respective rates
• Update rate sheets regularly based on seasonality, vendor changes, and negotiated costs
• Punch bookings immediately upon confirmation and manage the complete post-sales process from booking to trip completion
• Coordinate continuously with clients for payment follow-ups as per company payment policies and ensure timely collection
• Monitor trips end-to-end to ensure smooth execution and proactively handle any queries, changes, or operational issues during the tour
• Act as a single point of contact for clients during travel for real-time support and problem resolution
• Collect post-trip feedback and reviews for successfully completed tours and encourage clients to post online reviews
• In case of negative feedback, professionally handle complaints, issue apologies when required, and implement corrective actions to avoid recurrence
• Design promotional and seasonal tour packages and coordinate with the digital marketing team for promotions and campaigns
• Prepare and issue vouchers, invoices, fee receipts, and travel-related documentation accurately and on time
• Maintain proper records of bookings, payments, vendor contracts, vouchers, and client communications
• Assist in improving operational workflows and standard operating procedures (SOPs)
• Support management with operational reports, cost analysis, and performance tracking
• Ensure high levels of customer satisfaction and long-term client retention through efficient service delivery

Required Skills & Qualifications:-

• Bachelor’s degree in Travel & Tourism, Hospitality, Business Administration, or any other gradution can also work.
• Proven experience in travel operations or tourism industry
• Strong knowledge of travel bookings, tour operations, and vendor coordination
• Excellent communication and interpersonal skills
• Good organizational and time-management abilities
• Proficiency in MS Office and travel booking systems
• Ability to work under pressure and meet deadlines
• Customer-focused approach with problem-solving skills
• Preferred SkillKnowledge of domestic and international travel regulations
• Experience handling group tours or corporate travel

What We Offer:-

• Competitive salary and performance-based incentives
• Career growth opportunities in the travel and tourism industry
• Supportive and dynamic work environment