Project Coordinator/Client Servicing Manager_ Female

Client Servicing Manager – Commercial Interior Fit-outs

Job Summary

We are looking for a Client Servicing Manager to handle end-to-end client coordination, ensuring smooth communication, timely project delivery, and high client satisfaction across commercial interior fit-out projects.

⸻

Key Responsibilities

Client Relationship Management

• Act as the single point of contact (SPOC) for clients

• Understand client requirements and expectations

• Build long-term relationships and ensure repeat business

• Handle queries, issues, and escalations professionally

⸻

Project Coordination

• Coordinate with design, production, procurement, and site teams

• Ensure projects are delivered on time and as per quality standards

• Track progress and provide regular updates to clients

⸻

Commercial & Documentation

• Assist in preparing proposals, BOQs, and cost estimates

• Ensure timely approvals, POs, and documentation

• Coordinate billing and invoicing with accounts team

• Monitor project budgets and control deviations

⸻

Execution & Site Support

• Visit sites as required for smooth execution

• Ensure alignment between client expectations and actual delivery

• Support snag closure and final project handover

⸻

Business Development Support

• Identify upselling and cross-selling opportunities

• Support in client meetings and presentations

• Assist in converting leads into projects

⸻

Skills Required

• Strong communication and negotiation skills

• Good client handling and problem-solving ability

• Understanding of commercial interior fit-outs

• Project coordination and multitasking skills

• Basic knowledge of MS Office (AutoCAD is a plus)

⸻

Experience

• 3–8 years in client servicing / project coordination

• Experience in interior fit-outs / construction preferred

⸻

Qualification

• Bachelor’s in Interior Design / Architecture / Civil Engineering

• MBA is an added advantage

⸻

Key Performance Indicators (KPIs)

• Client satisfaction and retention

• On-time project delivery

• Billing and collection efficiency

• Repeat business from clients

• Issue resolution and escalation handling