Receptionist / Front Office Executive

Pacsol Marketing Pvt Ltd

Sector 16, Faridabad

₹25,000 - ₹30,000 monthly

Fixed

₹25000 - ₹30000

Earning Potential

₹30,000

Work from Office

Full Time

Min. 1 year

Basic English

Job Details

Interview Details

Job highlights

47 applicants

Job Description

  1. Key Responsibilities:Client Reception & Hospitality:


  • Greet clients warmly and professionally as they arrive at the clinic.
  • Maintain a clean, calm, and inviting reception area.
  • Offer refreshments or assistance as appropriate.
  1. Appointment & Scheduling Management:


  • Schedule and confirm client appointments using clinic software or manual registers.
  • Coordinate with therapists, doctors, and dieticians to ensure smooth scheduling.
  • Handle rescheduling, cancellations, and follow-up appointments.
  1. Call & WhatsApp Handling:


  • Attend to all incoming calls, WhatsApp inquiries, and direct them to the concerned team member.
  • Provide information on services, packages, offers, and clinic timings.
  • Ensure proper follow-up with walk-in leads and inquiries.
  1. Client Record Management:


  • Maintain client registration, service records, and feedback forms (physical and/or digital).
  • Assist in updating the CRM or record-keeping software.
  • Ensure data confidentiality and accuracy.
  1. Billing & Payment Support:


  • Coordinate with the accounts or billing department to manage invoices, receipts, and payment updates.
  • Ensure all billing is done before the guest leaves the premises.
  1. Guest Rebooking & Service Coordination:


  • Encourage clients to book the next appointment before leaving.
  • Coordinate with the assistant clinic manager to ensure smooth guest movement across departments.
  1. Daily Reporting & Coordination:


  • Share daily reports with the manager regarding walk-ins, calls, bookings, and client feedback.
  • Coordinate with back-end staff for inventory, therapist availability, and urgent requirements.
  1. General Administration:


  • Maintain inventory of front desk supplies.
  • Handle courier, deliveries, or other administrative tasks as needed.

Job role

Work location

Pachouli Aesthetic and Wellness - Faridabad, Sector 16, SEO 32, Huda market Sector 16, Faridabad

Department

Admin / Back Office / Computer Operator

Role / Category

Front Office / Receptionist

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 1 year

Education

Graduate

English level

Basic English

Age limit

18 - 40 years

Gender

Any gender

About company

Name

Pacsol Marketing Pvt Ltd

Address

Pachouli Aesthetic and Wellness - Faridabad, Sector 16, SEO 32, Huda market Sector 16, Faridabad

Job posted by Pacsol Marketing Pvt Ltd

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