We’re seeking an experienced and talented e-commerce executive to join our dynamic team at Praveen Scientific Corporation .

You will play a pivotal role in optimising our online business operations and delivering exceptional customer service. As an e-commerce executive, you’ll maintain all our sales touchpoints — website, online marketplaces, and aggregators — and oversee online sales, manage stock inventories, and optimise the overall customer experience.

If you have a knack for sales, love the online world and have a passion for customer service, we welcome you to join our company. We offer competitive remunerations, comprehensive benefits and growth opportunities within the company.

Objectives of this role

Develop and implement effective e-commerce growth strategies to identify and capture new customer base and business opportunities.

Optimise end-to-end e-commerce journey for our customers, from lead generation to conversion and post-purchase follow-up.

Manage and maintain e-commerce platforms, including product listings, pricing and inventory management.

Enhance customer experience by working closely with other departments, such as marketing, content and customer service.

Your tasks

Conduct market research and analysis to identify potential prospects, conduct outreach, and build customer relationships to drive sales.

Analyse data and generate reports to track e-commerce performance, identify trends and make data-driven recommendations for improvement.

Demonstrate our products with sales data to prospective clients, negotiate contracts and close sales deals with stakeholders.

Collaborate with cross-functional teams, including development, marketing and customer service, to execute online campaigns and promotions to attract leads.

Monitor customer feedback, reviews and ratings to identify areas of improvement and implement strategies for enhancing customer satisfaction and retention.

Attend conferences, events, and trade shows to showcase our product and the retail sales team.