Senior Relationship Manager

## Job Title: Senior Relationship Manager

## Department: Sales, Business Development, or Customer Satisfaction

## Reports to: Sales Manager, Business Development Manager, or Customer Relationship Manager

## Job Summary:

A Senior Relationship Manager (SRM) is responsible for building and maintaining strong, positive relationships with a company's customers, ensuring their satisfaction and loyalty, and driving business growth. They act as a key point of contact, manage accounts, identify customer needs, and develop strategies to meet those needs while also collaborating with internal teams to improve the overall customer experience. 

Key Responsibilities:

·        Relationship Building

·        Customer Needs Identification

·        Strategy Development. 

·        Sales and Revenue Generation

·        Conflict Resolution or Customer Satisfaction

·        Collaboration

·        Performance Monitoring

·        Clear & Consistent Communication

Skills:

·        Good Communication Skills

·        Strong Interpersonal Skills

·        Problem-Solving Skills

·        Sales and Negotiation Skills

·        Technical Skills

In essence, a Senior Relationship Manager is a crucial link between a company and its customers, working to ensure satisfaction, loyalty, and ultimately, business success. 

## Requirements:

1. Education: 12th Pass or Bachelor's degree in Business Administration, Marketing, or related field.

2. Experience: Minimum 2 years of experience in sales, business development, or customer success, preferably in a similar industry.

3. Communication Skills: Good communication, interpersonal, and presentation skills.

4. Relationship Building Skills: Strong relationship building skills, with the ability to build trust and rapport with clients.

5. Sales Skills: Proven sales skills, with a strong track record of achieving sales targets.

6. Analytical Skills: Strong analytical skills, with the ability to analyze client needs, and develop tailored solutions.

## Nice to Have:

1. Industry Knowledge: Strong knowledge of the industry, market trends, and competitor activity.

2. CRM Experience: Experience with CRM software, such as (link unavailable)

3. Certifications: Relevant certifications, such as sales or marketing certifications.

## What We Offer:

1. Competitive Salary: Competitive salary and bonus structure.

2. Opportunities for Growth: Opportunities for career growth and professional development.

3. Dynamic Work Environment: Dynamic and supportive work environment.