Upselling & Client Support Executive (B2B / IT Services)

Job Title:* Upselling & Client Support Executive (B2B / IT Services)

*Job Role / Category:* Client Success | Upselling | Customer Support

*Job Type:* Full Time | Day Shift

*Work Type:* Work from Office

*Location:* SRS Tower, Sector 31, Faridabad, Haryana, India

*Applications From:* Delhi-NCR only

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## *Salary & Benefits*

* *Monthly Salary:* ₹20,000 – ₹35,000 (Fixed + Performance-based Incentives)

* *Additional Perks:* As per company policy

* *Joining Fee:* No

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## *Candidate Requirements*

* *Education:* Graduate (minimum)

* *Experience:* Minimum 2 years (Upselling / Client Handling / Support role preferred)

* *English Communication:* Basic to average (Hindi + English)

* *Age Limit:* 25 – 35 years

* *Gender: Female

* *Preferred Industry Background:*

 * IT Services

 * E-Commerce

 * SaaS / Digital Services

### *Required Skills*

* Client Relationship Management

* Upselling & Cross-selling

* Customer Support & Coordination

* Account Handling

* Basic Negotiation & Communication Skills

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## *Job Description*

### *Position Overview*

We are looking for a proactive and customer-focused *Upselling & Client Support Executive* who can manage existing clients, identify upselling opportunities, and provide smooth post-sale support. This role is ideal for candidates with experience in IT services or B2B environments who enjoy working with clients and achieving targets.

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### *Key Responsibilities*

* Manage and handle *existing clients/accounts*

* Identify *upselling and cross-selling opportunities*

* Provide *post-sale support* and resolve client queries

* Maintain regular follow-ups to ensure customer satisfaction

* Coordinate with internal teams (tech/support) for issue resolution

* Achieve *monthly upsell and retention targets*

* Maintain proper client records and communication logs

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## *What We’re Looking For*

* Experience in *client support, account management, or upselling*

* Ability to build long-term client relationships

* Target-oriented and self-motivated mindset

* Good communication and follow-up skills

* Understanding of IT or digital services is a plus

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### ✅ *Best For Candidates Who Have Experience In:*

* Client Support Executive

* Account Executive

* Customer Success Executive

* Upsell / Retention Executive

* B2B Support Roles