Technical Support Engineer

Job Summary

We are looking for a Technical Support Executive to provide first-level technical assistance to customers and internal users. The role involves diagnosing issues, resolving technical problems, and ensuring customer satisfaction through effective communication and timely support.

Key Responsibilities

• Provide technical support via phone, email, chat, or ticketing systems
• Diagnose and troubleshoot hardware, software, network, and system issues
• Log, track, and resolve customer issues within defined SLAs
• Escalate unresolved or complex issues to higher-level support teams
• Install, configure, and maintain computer systems, software, and peripherals
• Guide users through step-by-step solutions in a clear and professional manner
• Maintain accurate documentation of issues, solutions, and processes
• Follow up with users to ensure resolution and customer satisfaction
• Adhere to company policies, security standards, and support procedures