Front Office Assistant

Job Title- Front Office Associate

Job Location- Gandhidham, Kutch, Gujarat

Job Description

The Front Office Associate is responsible for managing guest check-in and check-out, handling reservations, and providing excellent customer service to ensure a smooth and pleasant guest experience at the hotel.

Key Responsibilities

Welcome guests and manage check-in and check-out procedures.

Handle reservations, room allocations, and booking inquiries.

Respond to guest queries, requests, and complaints professionally.

Coordinate with housekeeping for room readiness.

Maintain guest records, billing, and payment processing.

Manage calls, emails, and front desk communication.

Ensure lobby cleanliness and front office presentation.

Follow hotel policies and service standards.

Requirements

Graduate or Diploma in Hotel Management preferred.

1–3 years experience in hotel front office.

Good communication and guest-handling skills.

Basic knowledge of PMS software preferred.

Presentable with a customer-service attitude.

Willingness to work shifts, weekends, and holidays.