Counsellor

Job Role: Telecaller / Counselor1. Telecalling & Follow-up Duties

• Make outbound calls to prospective parents regarding admissions, inquiries, and school programs.
• Attend and resolve inbound queries from parents/students in a professional and courteous manner.
• Maintain follow-up with interested parents and guide them through the admission process.
• Provide accurate information about curriculum, facilities, fee structure, and other school policies.

2. Counseling & Guidance

• Counsel parents and students about the school’s academic programs, extracurricular activities, and overall learning environment.
• Help parents understand the benefits of the school’s pedagogy and infrastructure.
• Assist in addressing queries or concerns related to admissions, academics, and student well-being.

3. Admission Support

• Assist in admission documentation, form filling, and verification processes.
• Coordinate with the admissions department to schedule interviews/tests/meetings with parents.
• Update and maintain admission inquiry records systematically.

4. Relationship Management

• Build and maintain strong rapport with parents to ensure a positive image of the school.
• Provide post-admission support and maintain communication with parents to enhance satisfaction.

5. Administrative & Reporting

• Maintain accurate records of calls, inquiries, and admissions in school MIS/ERP systems.
• Prepare daily/weekly reports of telecalling performance, inquiries, and conversion ratios.
• Support front office/reception during admission seasons or special events.

6. Additional Responsibilities

• Participate in school promotional activities, open houses, and orientation programs.
• Share parent feedback with school management for continuous improvement.
• Ensure confidentiality and professionalism while handling sensitive information.

✅ Key Skills Required:

• Excellent communication & interpersonal skills
• Polite and persuasive telecalling approach
• Good knowledge of school programs and admission process
• Basic computer/MS Office skills
• Ability to multitask and handle pressure during peak admission periods