A Team member is responsible for receiving and processing customer orders for products or services. They work in a variety of settings, such as restaurants, call centers, or online retailers. This role requires excellent communication and customer service skills, as the Order Taker must ensure that the customer’s needs are met and that their order is accurate. They may also need to handle customer complaints or issues, maintain inventory records, and work closely with other members of the sales team. Overall, the Order Taker plays a vital role in ensuring customer satisfaction and maintaining the efficient operation of the business.

Our job description includes the Order Taker responsibilities, duties, skills, education, qualifications, and experience.

Greet customers in a friendly and professional manner

Take orders accurately and enter them into the system

Provide customers with accurate information about the menu items

Upsell menu items when appropriate

Process payments and provide change

Assist with customer inquiries and complaints

Clear and clean tables

Maintain stock and supplies

Ensure adherence to health and safety procedures