Customer Care Executive

JOB DESCRIPTION FOR (CUSTOMER CARE EXECUTIVE) - (Only Females )

• Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism.
• Generate business and leads for new loans from new customers
• Handle branch walk-ins for business generation
• Generate referrals through existing customer base and walk-ins.
• Meetings with HNI, corporates and institutional clients to promote gold loan propositions.
• To handle customer requests and complaints and take it to closure
• .Understand the needs of the customer and cross sell other products accordingly.
• Generate business and leads for other products like insurance, NCDs, gold coins etc.
• Enter meetings, leads, conversions(self-sourced and referred leads) in play book/CRM daily