Customer Care Executive

We are looking for a proactive and detail-oriented Customer Service Executive to manage customer interactions across calls, chats, and social media platforms. The role involves understanding customer requirements, coordinating with the design and operations teams, and ensuring a smooth end-to-end customer experience.

Key ResponsibilitiesCustomer Communication

• Handle inbound and outbound customer calls professionally
• Respond promptly to customer queries via WhatsApp, Instagram, Facebook, email, and website chat
• Understand customer requirements clearly and guide them on product options, customisation, pricing, and timelines

Coordination & Follow-ups

• Facilitate smooth handover of customer requirements to the design team
• Coordinate with operations/production to track order progress
• Follow up with customers for approvals, clarifications, and pending details

Order & Process Management

• Maintain accurate customer and order details
• Ensure timely updates are shared with customers
• Resolve basic customer concerns and escalate issues when required

Social Media Support

• Respond to comments and DMs on social media platforms
• Maintain brand tone while communicating with customers

Required Skills & QualificationsExcellent verbal and written communication skills

• Strong customer-handling and problem-solving abilities
• Comfortable handling multiple chats and calls simultaneously
• Basic understanding of sales, order processing, and coordination
• Familiarity with WhatsApp Business, Instagram, Facebook, and CRM tools is a plus
• Ability to work closely with design and operations teams