MIDAZZLE PRIVATE LTD.

www.midazzle.com

Title: E-commerce Specialist – Listings, Account Management & Coordination

Location: Sahibabad

Job Summary:

We are looking for an experienced and detail-oriented E-commerce Specialist to manage and grow our presence across e-commerce and quick commerce platforms (Amazon, Flipkart, Blinkit, Zepto, etc.). The role involves end-to-end ownership of listings, order and inventory management, platform coordination, and cross-functional collaboration with warehouse, marketing, and accounts teams. The ideal candidate should be analytical, proactive, and capable of driving performance and visibility across online platforms.

Key Responsibilities:

1. Marketplace & Quick Commerce Management:

• Manage listings, cataloging, and content across e-commerce and quick commerce platforms.
• Ensure timely updates of pricing, promotions, inventory, and images.
• Monitor buy box performance, product visibility, and keyword optimization.

2. Account Management:

• Handle daily operations for marketplaces: orders, returns, cancellations, and SLAs.
• Build strong working relationships with category managers, platform account managers, and support teams.
• Track sales targets, performance KPIs, and monthly account health.

3. End-to-End Operational Management:

• Coordinate with warehouses and dispatch teams for timely order fulfillment and inventory updates.
• Ensure smooth onboarding of new products/SKUs and timely replenishment planning.
• Monitor stock-outs, returns, and delays proactively.

4. Reconciliation & Payments:

• Maintain accurate sales, return, and payment records.
• Reconcile payouts and raise disputes for chargebacks, claims, or penalties.
• Liaise with the accounts/finance team for periodic reconciliation and GST compliance.

5. Marketing & Promotion Coordination:

• Coordinate with the marketing team for campaign planning, coupons, and ad spend.
• Plan and implement seasonal offers, banner placements, and brand store updates.
• Monitor marketing ROI and performance reports from platforms.

Key Skills & Competencies:

• Hands-on experience with e-commerce & quick commerce platforms (Amazon, Flipkart, Jiomart, Blinkit, Zepto, Swiggy Instamart, etc.).
• Strong knowledge of e-commerce operations, content optimization, and platform tools (e.g., Seller Central, Vendor Central, Unicommerce).
• Excellent skills in Excel, data analytics, and e-commerce dashboards.
• Strong interpersonal skills for cross-functional coordination.
• Detail-oriented with good problem-solving and follow-up discipline.

Qualifications:

• Bachelor’s degree in Business, Marketing, Supply Chain, or related field.
• 3–6 years of hands-on experience in e-commerce operations, preferably in FMCG, beauty, or lifestyle segments.
• Experience with reconciliation and payment tracking across multiple platforms.

Preferred Attributes:

• Strong in MIS and MS Office tools like excel, word and PPT.
• Exposure to new-age marketplaces and dark store formats.
• Ability to work in a fast-paced, growth-oriented environment.