Facility Manager

Job Title: Facility Manager

Department: Administration / Maintenance

Reporting To: Society Management Committee / Builder / Property Management Head

1. Primary Role

The Facility Manager is responsible for the overall maintenance, operations, and management of all facilities and services within the apartment society to ensure a safe, clean, and well-functioning environment for residents.

2. Key Responsibilities

A. Maintenance & Operations

• Supervise daily maintenance of electrical, plumbing, HVAC, lifts, water pumps, generators, etc.

• Ensure timely preventive and breakdown maintenance of all equipment.

• Coordinate with vendors, contractors, and technicians for repair and service.

• Maintain records of maintenance schedules, complaints, and work completion.

B. Housekeeping & Cleanliness

• Oversee cleaning staff for proper upkeep of common areas (lobbies, staircases, parking, garden, clubhouse, etc.).

• Ensure waste management, segregation, and timely garbage disposal.

• Monitor pest control, landscaping, and hygiene standards.

C. Security Management

• Supervise security guards and CCTV operations to ensure residents’ safety.

• Maintain visitor entry/exit records and vehicle management.

• Conduct periodic security audits and emergency drills.

D. Vendor & Staff Management

• Manage housekeeping, security, and maintenance staff (attendance, performance, discipline).

• Handle vendor contracts, rate negotiations, and payments.

E. Utility & Inventory Control

• Monitor consumption of electricity, water, diesel, and other utilities.

• Maintain inventory of cleaning materials, tools, and spare parts.

• Prepare and monitor monthly expense reports.

F. Resident Relations & Communication

• Act as the point of contact between residents and the management committee.

• Address and resolve resident complaints related to maintenance and services.

• Circulate notices and updates regarding maintenance activities or society rules.

G. Compliance & Documentation

• Maintain all records related to AMC, insurance, fire safety, and government inspections.

• Ensure compliance with local municipal laws and safety regulations.

3. Qualifications & Skills

• Graduate (preferably in Engineering, Facility Management, or Hospitality).

• 3–8 years of experience in facility/property management.

• Strong communication and leadership skills.

• Knowledge of building systems, vendor handling, and budgeting.

• Proficient in MS Office, complaint management software, etc.

4. Key Attributes

• Proactive and responsible attitude.

• Ability to handle residents politely and professionally.

• Problem-solving and multitasking ability.

• Attention to detail and safety compliance.