Application Support Engineer -

Location: in-office, Noida Extension

Type: Full-time

Workdays: Monday to Saturday

Time: 10 AM to 7PM

Experience: 1 to 3 years

Job Overview:

Requirements:      

• Assist in identifying, analyzing, and resolving application bugs, system errors, and user queries.

• Collaborate with cross-functional teams to ensure smooth integration and functionality of the application.

• Monitor and track ticket status, providing timely updates to end users and ensuring customer satisfaction.

• Document solutions and create knowledge base articles for recurring issues to streamline the support process.

• Perform root cause analysis on recurring issues and work with developers or system admins to find permanent solutions.

• Participate in system upgrades, patches, and new releases, ensuring that they are successfully deployed with minimal disruption.

• Maintain SLA (Service Level Agreement) adherence for ticket resolution and ensure timely delivery of resolutions.

• Ensure proper documentation of technical issues, solutions, and knowledge sharing for future reference.

• Smart/Proactive Candidate must be good in technical skills.

• Candidate should have prior experience in Customer handling.

• Should have good communication Skills.

• Should have basic knowledge in MS Excel.

Qualification: Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).