Shiprocket Backend & Calling Executive

We are seeking a Shiprocket Backend & Calling Executive to manage daily order processing and customer coordination for our e-commerce operations. The ideal candidate should be organized, detail-oriented, and comfortable with customer calling.

Key Responsibilities:

Process and manage orders on Shiprocket backend

Generate shipping labels and coordinate courier pickups

Track shipments and update delivery status

Handle RTO, NDR, and delivery-related issues

Call customers for order confirmation and address verification

Resolve basic customer queries related to orders and delivery

Maintain order records and daily reports

Coordinate with internal team for smooth dispatch operations

Requirements:

Basic knowledge of Shiprocket or e-commerce order processing

Good communication skills in Hindi (English is a plus)

Comfortable with customer calling

Basic computer knowledge (Excel / system entries)

Attention to detail and ability to multitask