Store Manager

JD FOR TUMBLEDRY STORE MANAGER

Key Responsibilities:

Customer Service:

• Greet customers, receive garments, accurately assess cleaning needs, and provide detailed information about services and pricing. 

• Manage customer inquiries, address complaints promptly, and resolve issues professionally. 

• Build customer relationships and promote loyalty programs. 

Sales and Revenue Generation:

• Achieve sales targets by actively promoting additional services like shoe cleaning, special stain removal, or premium packages. 

• Monitor sales trends, identify opportunities to increase revenue, and implement promotional strategies. 

Administrative Tasks:

• Generate daily reports on sales, customer volume, and operational performance. 

• Address customer feedback and implement improvements where necessary. 

Required Skills and Qualifications:

• Proven experience in a retail or customer service role, laundry or dry cleaning industry will be preferred. 

• Excellent communication and interpersonal skills to interact effectively with customers and staff.  

• Ability to manage and prioritize multiple tasks in a fast-paced environment. 

• Strong organizational skills and attention to detail. 

• Proficiency in basic computer applications for inventory management and reporting.