Experience Centre Executive

Customer Experience & Engagement

• Welcome and greet all visitors with warmth and professionalism, ensuring a strong first impression.
• Understand client requirements, preferences, and guide them through product ranges, materials, and finishes.
• Explain product features, design benefits, and customization options effectively.
• Coordinate with the Design and Sales teams to ensure seamless client handovers and timely follow-ups.
• Ensure clients are comfortable during their visit offering refreshments and maintaining a pleasant environment.

Client Management & Lead Handling

• Capture all walk-in, call-in, and referral enquiries accurately in CRM or enquiry logs.
• Categorize and qualify leads based on their stage (walk-in, design consultation, quotation, closure).
• Schedule and confirm client appointments for design or sales discussions.
• Maintain communication with potential clients through calls, messages, or emails for timely follow-ups.
• Track client progress through the sales funnel and update the sales/design teams accordingly.
• Maintain confidentiality and professionalism while handling client information.
• Support the sales team in preparing or sharing basic information, brochures, or introductory presentations.

Showroom Presentation & Maintenance

• Maintain a neat, organized, and visually appealing showroom at all times.
• Ensure displays, lighting, and signage are functional and aligned with brand standards.
• Check that product samples, catalogues, and marketing materials are up to date and adequately stocked.
• Conduct daily opening and closing checks for showroom readiness.
• Coordinate any repairs, cleaning, or display updates with relevant vendors or internal teams.

Operational & Administrative Coordination

• Maintain inventory of samples, marketing materials, and consumables.
• Support in planning and executing client meetings, presentations, and product demo sessions.
• Coordinate with procurement, stores, and service teams for display or material requirements.
• Prepare daily/weekly reports on enquiries, client footfall, and showroom operations.
• Assist in planning in-centre events, collaborations, and marketing campaigns.

Sales & Marketing Support

• Provide administrative and coordination support to the sales team for client follow-ups and documentation.
• Ensure all enquiry data is properly logged, tracked, and shared with relevant team members.
• Collect customer feedback post-visit and share insights to enhance the brand experience.
• Stay updated on new products, finishes, and company offerings to communicate effectively with clients.