Job Responsibility:

• Responsible for Installation/Servicing/Repairing Aquaguard Water Purifiers, Eureka Forbes Vacuum Cleaners and Air Purifiers at customer location.
• Ensure to reach the customer location on time as per the requested date & time.
• Follow the given repair SOP (standard operating procedure) for specific devices based on the guidelines and training given to him.
• Report the status accurately in the service app.
• Being transparent and honest to customer with regards to the company policies and processes.
• Adherence to following performance evaluation parameters as per company defined TAT:
• Schedule adherence as per customer requested date & time
• Budget achievement, SR (Service Request), IR (Installation Request), MS (Mandatory Service)
• NPS (Net Promoter Score) for IR, SR & MS and repeat call
• Attend customer complaints promptly
• Attendance for a given month and min. productivity in a day
• Ensure 100% shift adherence as per assigned sheet.
• Ensure collection of IWIC (In warranty In contract) defective parts and brought back to CSC store for team inspection & audit.