Sr DRS

Job Responsibilities

1. Shortlist, onboard and certify Partner/Technician

2. Ensure availability and manage upgrades or terminations

3. Conduct initial training, reskilling, upskilling, and periodic

refresher programs

4. Deliver hands-on field training through OJTs

5. Track KPIs and performance metrics of partners and technicians

6. Take corrective actions based on evaluation outcomes

7. Guide and support issue resolution within TAT to ensure customer

satisfaction

8. Conduct audits, inventory reconciliation and FTTx device inspections

9. Handle walk-in customer interactions, device repairs/swaps, CRM

entries, and software upgrades

10. Train and support extended service points

11. Travel to touchpoints as per requirement

12. Handle complaint management, out-calling, and coaching Jio

Associates as per need

Skills and Competencies

1. Customer Focus

2. Communication skills

3. Problem Solving skills

4. Handset repair skills

5. Knowledge of spares operations

6. Knowledge of CRM Systems

7. Technical knowledge and field team management skills

Education

Diploma(Preferably in ECE/ Telecommunication/ IT/CS)

Experience

2 to 4 Years