Rashtrapati Bhavan

Delhi

Delhi-NCR

Greater Noida

Alpha 1 Greater Noida

Call Centre Manager

We are looking for a manager to help monitor and oversee the proper functioning of our call center. You will be required to ensure the center is performing at its best and producing results. You will also be responsible for Sales and would require to make budget plans, analyze performances and report to management on the happenings of the center. Your contribution will make an impact on the overall student admission in Dhyeya IAS.

What to expect from the role:

Hands-on experience with supervising all tasks involved in running a call center.
Opportunity to practice and teach telesales, marketing, customer services and effective communication to fellow employees.
Working with professionals and seniors with many years of experience.
Exposure of in the field of Education Sector and all its facets.

Responsibilities:

Achieve sales targets through the team.
Create a task list for the call center daily activities and ensure they are achieved.
Ensure the resources are used to produce optimal results.
Monitor the performance of the call center and regularly provide feedback.
Collect data and statistics at regular intervals (weekly, monthly and annually) and analyze them to improve performances.
Provide training and orientation for the new recruits and existing team on all new products, and their sales pitch and techniques.
Oversee the budget plans and track expenses of the call center.
Assess performances with metrics like calls left waiting, calls missed, etc.
Ensure that all employees adhere to the company policies and regulations.
Prepare performance reports and report any issue to the management.
Maintain Quality of the calls and productivity of the agents
Conduct Product Knowledge Tests (PKT) and Performance Audits.
Requirements

Any bachelor’s degree is acceptable.
Prior experience as a call center manager or any managerial position for at least 5 years.
Experience with call center tele sales is compulsory.
Proficient with Dialer, CRM, MS Office and other Call Centre software programs.
Strong ability to budget and perform financial analysis.
Strong knowledge of performance evaluation techniques and customer service metrics.
Driven and result oriented.
Strong problem-solving ability and analytical skill.
Excellent multitasking, time management, and leadership skills.


5th Floor Veera Towers, Alpha 1, Greater Noida, U.P.
Alpha I, Greater Noida

Work location

Customer Support

Department

Customer Support - BPO / Voice / Blended

Role / Category

Full Time

Employment type

Day Shift

Shift

Min. 3 years

Experience

Graduate

Education

MS Excel, Basic Computer, Telesales/Telemarketing, Telecalling - Customer Service, Basics of Sales

Skills

Good (Intermediate / Advanced) English

English level

Male

Gender

Dhyeya Aspire

Name

Address

HR responded to 100% candidates in last 1 days

MS Excel

Basic Computer

Telesales/Telemarketing

Telecalling - Customer Service

Basics of Sales

Call Center Manager

Dhyeya Aspire is aggressively hiring for the job profile of Call Center Manager at Delhi-NCR in Alpha 1 Greater Noida locality. Kindly go through the FAQs below to get all answers related to the given job.

 1. How much salary can I expect as a Call Center Manager in Dhyeya Aspire in Delhi-NCR?
 
 Ans. You can expect a minimum salary of 35,000 INR and can go up to 50,000 INR. The salary offered will depend on your skills, experience and performance in the interview.
 
 2. What is the eligibility criteria to apply for Call Center Manager in Dhyeya Aspire in Delhi-NCR?
 
 Ans. The candidate should have completed Graduate degree and people who have 3 to 31 years are eligible to apply for this job. You can apply for more <a href=/jobs/jobs-in-delhi-ncr>jobs in Delhi-NCR</a> to get hired quickly.
 
 3. Is there any specific skill required for this job?
 
 Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 
 
 4. Who can apply for this job? 
 
 Ans. Only Male candidates can apply for this job.
 
 5. Is it a work from home job? 
 
 Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other <a href="/jobs/work_from_home-jobs-in-delhi-ncr"}>work from home jobs in Delhi-NCR</a> at apna.
 
 6. Are there any charges or deposits required while applying for the role or while joining? 
 
 Ans. No work-related deposit needs to be made during your employment with the company.
 
 7. How can I apply for this job?
 
 Ans. Go to the <a href=https://l.apna.co/v0JHvLvPVUb>apna app</a> and apply for this job. Click on the apply button and call HR directly to schedule your interview.
 
 8. What is the last date to apply? 
 
 Ans. The last date to apply for this job is 14-Jul-2022.
 
		For more details, download apna app and find <a href="/jobs/full_time-jobs-in-delhi-ncr">Full Time jobs in Delhi-NCR</a>. Through apna, you can find jobs in 74 cities across India. Join NOW!

India

Call Centre Manager

We are looking for a manager to help monitor and oversee the proper functioning of our call center. You will be required to ensure the center is performing at its best and producing results. You will also be responsible for Sales and would require to make budget plans, analyze performances and report to management on the happenings of the center. Your contribution will make an impact on the overall student admission in Dhyeya IAS.

What to expect from the role:

Hands-on experience with supervising all tasks involved in running a call center.
Opportunity to practice and teach telesales, marketing, customer services and effective communication to fellow employees.
Working with professionals and seniors with many years of experience.
Exposure of in the field of Education Sector and all its facets.

Responsibilities:

Achieve sales targets through the team.
Create a task list for the call center daily activities and ensure they are achieved.
Ensure the resources are used to produce optimal results.
Monitor the performance of the call center and regularly provide feedback.
Collect data and statistics at regular intervals (weekly, monthly and annually) and analyze them to improve performances.
Provide training and orientation for the new recruits and existing team on all new products, and their sales pitch and techniques.
Oversee the budget plans and track expenses of the call center.
Assess performances with metrics like calls left waiting, calls missed, etc.
Ensure that all employees adhere to the company policies and regulations.
Prepare performance reports and report any issue to the management.
Maintain Quality of the calls and productivity of the agents
Conduct Product Knowledge Tests (PKT) and Performance Audits.
Requirements

Any bachelor’s degree is acceptable.
Prior experience as a call center manager or any managerial position for at least 5 years.
Experience with call center tele sales is compulsory.
Proficient with Dialer, CRM, MS Office and other Call Centre software programs.
Strong ability to budget and perform financial analysis.
Strong knowledge of performance evaluation techniques and customer service metrics.
Driven and result oriented.
Strong problem-solving ability and analytical skill.
Excellent multitasking, time management, and leadership skills.



More about this Call Center Manager job


Dhyeya Aspire is aggressively hiring for the job profile of Call Center Manager at Delhi-NCR in Alpha 1 Greater Noida locality. Kindly go through the FAQs below to get all answers related to the given job.

 1. How much salary can I expect as a Call Center Manager in Dhyeya Aspire in Delhi-NCR?
 
 Ans. You can expect a minimum salary of 35,000 INR and can go up to 50,000 INR. The salary offered will depend on your skills, experience and performance in the interview.
 
 2. What is the eligibility criteria to apply for Call Center Manager in Dhyeya Aspire in Delhi-NCR?
 
 Ans. The candidate should have completed Graduate degree and people who have 3 to 31 years are eligible to apply for this job. You can apply for more <a href=/jobs/jobs-in-delhi-ncr>jobs in Delhi-NCR</a> to get hired quickly.
 
 3. Is there any specific skill required for this job?
 
 Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 
 
 4. Who can apply for this job? 
 
 Ans. Only Male candidates can apply for this job.
 
 5. Is it a work from home job? 
 
 Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other <a href="/jobs/work_from_home-jobs-in-delhi-ncr"}>work from home jobs in Delhi-NCR</a> at apna.
 
 6. Are there any charges or deposits required while applying for the role or while joining? 
 
 Ans. No work-related deposit needs to be made during your employment with the company.
 
 7. How can I apply for this job?
 
 Ans. Go to the <a href=https://l.apna.co/v0JHvLvPVUb>apna app</a> and apply for this job. Click on the apply button and call HR directly to schedule your interview.
 
 8. What is the last date to apply? 
 
 Ans. The last date to apply for this job is 14-Jul-2022.
 
For more details, download apna app and find <a href="/jobs/full_time-jobs-in-delhi-ncr">Full Time jobs in Delhi-NCR</a>. Through apna, you can find jobs in 74 cities across India. Join NOW!

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