Customer Care Executive

We are looking for a Customer Support Executive (Voice Process) to handle inbound customer calls, resolve queries efficiently, and provide an excellent customer experience. The ideal candidate should have strong communication skills, a customer-first mindset, and the ability to handle calls professionally.

Key Responsibilities

Handle inbound customer calls in a professional manner

Address customer inquiries, complaints, and service requests effectively

Provide accurate information about products, services, and company policies

Maintain high levels of customer satisfaction through quality service

Document customer interactions and update records in the system

Escalate complex issues to the appropriate team when required

Meet individual and team performance targets (AHT, CSAT, quality, etc.)

Follow company processes, guidelines, and compliance standards