Key Responsibilities:

• Order Packing:
• Accurately pack orders with care to ensure safe and secure delivery to customers.
• Maintain packing materials and inventory.
• Dispatch:
• Coordinate with courier partners for timely dispatch of orders.
• Ensure proper labeling and documentation for all shipments.
• Order Tracking:
• Monitor and track orders to ensure timely delivery.
• Update customers with tracking information and status of their orders.
• Solving Customer Queries:
• Respond promptly and professionally to customer inquiries and issues via email, phone, and chat.
• Resolve order-related problems and provide excellent customer service.
• Managing and Monitoring E-commerce Portals:
• Oversee and manage listings on various e-commerce platforms (e.g., Amazon, eBay, Shopify, etc.).
• Ensure product information, pricing, and promotions are up to date.
• Updating Stock:
• Regularly update inventory levels across all e-commerce portals.
• Coordinate with the inventory team to ensure stock availability.
• Checking Listings:
• Review and verify product listings for accuracy and completeness.
• Optimize product listings for better visibility and sales performance.

• Requirements:
• Proven experience in e-commerce operations, preferably in a similar role.
• Familiarity with various e-commerce platforms and tools.
• Strong organizational skills and attention to detail.
• Excellent communication and customer service skills.
• Ability to multitask and manage time effectively.
• Proficiency in Microsoft Office and other relevant software.
• Knowledge of inventory management and order fulfillment processes.

• What We Offer:
• Competitive salary and benefits package.
• Opportunity to work in a dynamic and growth-oriented environment.
• Supportive team and positive work culture.
• Opportunities for professional development and career advancement.