Roles:

Act as the main point of contact for international clients, ensuring excellent customer service and satisfaction.

2. Order Management Support:

Assist with processing export orders, coordinating with logistics, sales, and documentation teams.

3. Communication Liaison:

Bridge communication between clients and internal departments (production, shipping, accounts).

4. Problem Solving:

Handle customer complaints, queries, and provide prompt resolution in coordination with relevant departments.

5. After-Sales Support:

Provide updates on order status, shipment tracking, and address any post-delivery issues.

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Responsibilities:

1. Respond Promptly to Inquiries:

Handle emails, calls, and messages from customers regarding products, orders, and services.

2. Coordinate with Documentation Team:

Ensure correct export documentation like invoices, packing lists, certificates of origin, etc., are provided.

3. Track Shipments:

Monitor logistics, ensure on-time delivery, and keep customers informed about delays or issues.

4. Maintain Customer Records:

Update CRM with customer interactions, order details, and service history.

5. Support Sales and Marketing:

Provide feedback from customers to help improve products and marketing strategies.

6. Follow Compliance Standards:

Understand export regulations and company policies, ensuring all communications and actions comply with them.

7. Feedback Collection:

Gather and report customer feedback to improve services