Associate Center Manager

Key Responsibilities

Sales & Business

Growth Own monthly targets for memberships, renewals, and upsells.

Drive walk-in/trial conversions through effective consultations.

Manage the entire membership conversion process with clean, consistent, and accurate documentation via portal

Centre Operations Management

Ensure smooth daily operations using the desired checklist tool

Oversee class schedules, trainer punctuality, and session readiness.

Conduct daily facility audits to maintain cleanliness, safety, and brand standards.

Manage inventory of essentials (first-aid, water etc) and ensure timely restocking.

Address operational gaps related to attendance, bookings, equipment, or facility

Member Experience & Engagement

Build strong rapport with members to create a welcoming, community-driven environment.

Resolve escalations and ensure a smooth before/during/after-class experience.

Capture and document feedback from members and trainers for continuous improvement.

Uphold Cultfit’s service quality and be the primary representative of the center.