B2B Customer Support Executive

Job Title: B2B Customer Support Executive

Company: Redcliffe Labs

Location: Gurgaon Sec 39

Industry: Healthcare

Position Overview:

The B2B Customer Support Executive will be responsible for managing communication and coordination with business partners to ensure seamless professional service experience. This role requires a high degree of accuracy, responsiveness, and collaboration across internal teams to uphold service quality and client satisfaction standards.

Key Responsibilities:

1. Partner Communication:

- Handle inbound and outbound communication with B2B partners in a timely and professional manner.

- Provide accurate information and updates regarding diagnostics services, bookings, and report status.

2. Issue Management:

-Address partner queries and concerns promptly to ensure efficient issue resolution.

- Manage escalations and coordinate with relevant teams to deliver effective solutions.

3. Cross-Functional Coordination:

- Liaise with the field operations team and clients to monitor phlebotomy visit schedules and completion status.

- Coordinate with the laboratory team to resolve report-related discrepancies or delays.

4. Data and System Management:

-Accurately record and maintain booking IDs and other relevant information in the internal system.

-Ensure all partner-related data is updated, complete, and compliant with internal processes.

5. Process Compliance and Quality Assurance:

- Adhere to standard operating procedures (SOPs) and maintain a high level of process discipline