Blended Customer Support Process
Cogenthub Private Limited
Blended Customer Support Process
Cogenthub Private Limited
Sector 20, Gurgaon/Gurugram
₹13,000 - ₹20,500 monthly
Fixed
₹13000 - ₹20500
Earning Potential
₹20,500
Work from Office
Full Time
Any experience
Good (Intermediate / Advanced) English
Job Details
Interview Details
Job highlights
Urgently hiring
59 applicants
Benefits include: PF, ESI (ESIC)
Job Description
LocationGurugram
Process Details
Domestic Hotel & Travel Support – Handling booking confirmations, modifications, cancellations & customer complaints across a large hotel network.
Job Responsibilities
- Handle inbound/outbound calls for hotel bookings
- Manage booking confirmations, changes & cancellations
- Resolve customer complaints & service issues
- Coordinate with hotel partners for booking discrepancies
- Manage emails & backend documentation
- Handle escalations (for Sr. CSE role)
- Ensure SLA & customer satisfaction
- Shift & Working Days Rotational Shift (6:00 AM – 12:00 AM coverage)
- 6 Days Working
Salary
Up to 2.5 LPA (Based on experience)
Eligibility
- Graduate preferred
- 0–3 years in Domestic BPO / Customer Support
- Travel / Hotel process experience preferred
- Freshers with strong communication can apply
- Skills RequiredGood English & Hindi communication (70/30 mix)
- Strong customer handling & objection management
- Basic computer & email skills
- Comfortable with rotational shifts
Job role
Work location
AIHP Cyber Greens, Udyog Vihar Phase III, Udyog Vihar III, Sector 20, Gurugram, Haryana, India Sector 20, Gurgaon/Gurugram
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
12th Pass
Skills
Blended process, Domestic BPO
English level
Good (Intermediate / Advanced) English
Gender
Any gender
About company
Name
Cogenthub Private Limited
Address
AIHP Cyber Greens, Udyog Vihar Phase III, Udyog Vihar III, Sector 20, Gurugram, Haryana, India
Job posted by Cogenthub Private Limited
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