Business Development Executive (BDE)

The job description of BD callers typically includes the following responsibilities:

Handling Incoming and Outgoing Calls: BD callers are responsible for taking incoming customer calls and routing them to the appropriate representative.

1

Providing Customer Service: They assist customers with inquiries, complaints, and product information, ensuring a positive customer experience.

2

Building Relationships: BD callers often engage with customers to build rapport and maintain relationships, which can lead to repeat business.

2

Handling Complaints: They are trained to handle customer complaints professionally and effectively, ensuring customer satisfaction.

1

Maintaining Confidentiality: BD callers must adhere to company policies and maintain the confidentiality of sensitive customer information.

2

These roles are essential for ensuring a smooth customer experience and fostering long-term relationships with clients.