Call Center Operations & MIS Manager
Greenzone Nature Ayurveda Private Limited
Call Center Operations & MIS Manager
Greenzone Nature Ayurveda Private Limited
Sector 43, Gurgaon/Gurugram
₹25,000 - ₹40,000 monthly
Fixed
₹25000 - ₹40000
Earning Potential
₹40,000
Work from Office
Full Time
Min. 1 year
Basic English
Job Details
Interview Details
Job highlights
33 applicants
Benefits include: Annual Bonus
Job Description
Call Center Operations & MIS Manager
🎯 Role Objective:Manage call center operations, track performance data, and improve team productivity & sales conversions.
📌 Key Responsibilities:
- Track daily calls: received, answered, missed, abandoned
- Prepare daily MIS reports (calls, performance, conversions)
- Monitor telecaller attendance, login hours & productivity
- Ensure minimum missed calls and quick response to leads
- Track and improve conversion rates
- Train team on calling & closing
- Monitor call quality and recordings
- Identify top/low performers and take action
📊 KPIs:
- Call Answer Rate
- Missed Call %
- Conversion %
- Team Productivity
- Daily Revenue
📌 Requirements:
- Experience in call center / telecalling operations
- Good Excel / Google Sheets knowledge
- Strong team handling + sales mindset
- Basic CRM/Dialer understanding
Job role
Work location
C-533, SUSHANT LOK PHASE 1, SECTOR 43 GURUGRAM Sector 43, Gurgaon/Gurugram
Department
Sales & BD
Role / Category
Telesales
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 1 year
Education
Graduate
Skills
MIS, Operations management, Call center management
English level
Basic English
Gender
Any gender
About company
Name
Greenzone Nature Ayurveda Private Limited
Address
C-533, SUSHANT LOK PHASE 1, SECTOR 43 GURUGRAM Sector 43, Gurgaon/Gurugram
Job posted by Greenzone Nature Ayurveda Private Limited
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