Call Quality Analyst
V Power Logistics
Call Quality Analyst
V Power Logistics
Sector 19, Gurgaon/Gurugram
₹30,000 - ₹42,000 monthly
Fixed
₹30000 - ₹42000
Earning Potential
₹42,000
Job Details
Walk-in Details
Job highlights
Walk-in interview
Date: 12 Dec 2025 - 24 Dec 2025 | Time: 10.00 am - 04.00 pm...See details
Urgently hiring
Fast HR reply
Benefits include: Travel Allowance (TA), Food/Meals, 5 working days, One-way cab
Job Description
NIght shift - 6 pm to 3 am (mon to Fri)
Job Title: Quality Analyst – Sales & Operations (US Logistics)
Responsibilities:
* Monitor and evaluate inbound/outbound calls for Sales and Operations teams.
* Ensure adherence to process, compliance, and communication standards.
* Provide clear, constructive feedback to employees and support performance improvement.
* Conduct training for new hires and refresher sessions for existing staff.
* Prepare quality reports, maintain scorecards, and identify improvement opportunities.
* Collaborate with team leads to improve call quality, customer experience, and process efficiency.
Requirements:
* 2–4 years of QA or training experience in logistics/BPO/customer service.
* Strong understanding of US logistics processes.
* Excellent communication, coaching, and analytical skills.
* Proficient with call evaluation tools and MS Office.
Job role
Work location
Phase V, Udyog Vihar, Sector 19, Gurugram, Haryana, India
Department
Quality Assurance
Role / Category
Quality Assurance - Other
Employment type
Full Time
Shift
Night Shift
Job requirements
Experience
Min. 1 year
Education
Graduate
Skills
International calling, International clients, Call analysis, Call monitoring, International BPO
English level
Good (Intermediate / Advanced) English
Gender
Any gender
Walk-in interview details
Apply for the job and call HR to confirm your interview
Date
12 Dec 2025 - 24 Dec 2025
Time
10.00 am - 04.00 pm
About company
Name
V Power Logistics
Address
Phase V, Udyog Vihar, Sector 19, Gurugram, Haryana, India
Job posted by V Power Logistics
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