Chat Support Executive

Transcom

Sector 18, Gurgaon/Gurugram

₹28,000 - ₹35,000 monthly

Fixed

28000 - ₹35000

Earning Potential

35,000

Work from Office

Full Time

Min. 6 months

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

132 applicants

Benefits include: Joining Bonus, PF, Health Insurance, 5 working days, Two-way cab

Job Description

Job Title: Customer Success Associate – International BFSI (Voice & Chat)


Company: Transcom


Process: Trade Republic – International BFSI

Location: Gurugram (Work From Office)

CTC: Up to 32000 to 34000

Working Days: 5 Days

Week Off: Rotational

Cab Facility: Both side cab within hiring zone


Role Overview

We are hiring Customer Success Associates for an international BFSI process for Voice and Chat support. The role requires handling customer queries professionally, providing accurate resolutions, and delivering high quality service to global customers while maintaining compliance standards.


Eligibility Criteria

Minimum 6 months BPO experience in Voice or Chat

BFSI background preferred

Excellent English communication skills

Typing speed 35 WPM for chat process

Ability to handle minimum 2 concurrent chats

No MTI or RTI influence

Comfortable with rotational shifts

Ready for immediate interview and joining


Key Responsibilities

Handle customer interactions via voice or live chat

Provide accurate and timely resolution to queries

Maintain SLA and quality standards

Document all customer interactions correctly

Ensure positive customer experience


Job Highlights

International BFSI process exposure

Career growth with global brand

Structured training and development

Professional work environment

Both side cab facility

Job role

Work location

Sector 18, Gurugram, Haryana, India

Department

Customer Support

Role / Category

Customer Support - Non Voice / Chat

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 6 months

Education

12th Pass

Skills

Investment operations, Banking processes, Finanacial services, Voice Process

English level

Good (Intermediate / Advanced) English

Gender

Any gender

About company

Name

Transcom

Address

Sector 18, Gurugram, Haryana, India

Job posted by Transcom

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