Chat Support Executive

Job Title: Customer Success Associate – International BFSI (Voice & Chat)

Company: Transcom

Process: Trade Republic – International BFSI

Location: Gurugram (Work From Office)

CTC: Up to 32000 to 34000

Working Days: 5 Days

Week Off: Rotational

Cab Facility: Both side cab within hiring zone

Role Overview

We are hiring Customer Success Associates for an international BFSI process for Voice and Chat support. The role requires handling customer queries professionally, providing accurate resolutions, and delivering high quality service to global customers while maintaining compliance standards.

Eligibility Criteria

Minimum 6 months BPO experience in Voice or Chat

BFSI background preferred

Excellent English communication skills

Typing speed 35 WPM for chat process

Ability to handle minimum 2 concurrent chats

No MTI or RTI influence

Comfortable with rotational shifts

Ready for immediate interview and joining

Key Responsibilities

Handle customer interactions via voice or live chat

Provide accurate and timely resolution to queries

Maintain SLA and quality standards

Document all customer interactions correctly

Ensure positive customer experience

Job Highlights

International BFSI process exposure

Career growth with global brand

Structured training and development

Professional work environment

Both side cab facility