Chat Support Executive

Job Title: Customer Success Associate

Process: International BFSI

Work Mode: Work From Office

Job Overview

We are hiring skilled Chat Support Executives for an international BFSI process. The role involves handling customer queries through live chat, providing accurate resolutions, and maintaining high-quality service standards while adhering to SLA and compliance guidelines.

Key Responsibilities

Handle multiple customer chats simultaneously

Manage minimum 2 concurrent chats

Provide accurate and timely resolutions

Maintain chat quality and SLA standards

Document all customer interactions properly

Eligibility Criteria

Qualification: Graduate preferred undergraduate also GTG

Experience: Minimum 6 months BPO 

Communication: Excellent written English

No MTI / RTI

Ready for immediate interview and joining

Interview Process

HR Round

Operations Round

Salary Structure

CTC: Up to ₹37,000

Work Details

5 Days Working

Rotational Week Off

Rotational Shifts

Work Location

Gurugram Sector 30 (Work From Office)

Benefits & Perks

Both-side cab facility (within hiring zone)

International BFSI exposure

Structured training & career growth opportunities