Client Relationship Executive

Client Relationship Executive

Salary: ₹18,000 – ₹30,000 (based on interview & experience) plus incentives

Location: Sector 56

Detailing Bull is seeking a Client Relations Manager to manage customer queries across email, live chat, and social media. The role focuses on resolving issues, providing accurate service information, and ensuring a smooth, satisfying customer journey. Strong communication skills, empathy, and basic automotive knowledge are essential for success in this position.

Key Responsibilities

• Respond promptly to customer inquiries across all communication platforms.
• Provide information on services, maintenance schedules, after-sales support, and recall updates.
• Resolve service-related complaints and assist with booking appointments and availability checks.
• Build long-term customer relationships through follow-ups and personalized support.
• Educate customers about promotions, new offerings, and service packages.
• Coordinate with relevant departments for escalations and complex cases.
• Collect and analyze customer feedback to identify recurring issues and suggest improvements.
• Maintain accurate records of all customer interactions while ensuring data security and compliance.

Qualifications

• Strong written communication and attention to detail.
• Effective problem-solving and critical-thinking skills.
• Empathy and a strong customer-first mindset.
• Ability to multitask and stay organized in a fast-paced environment.
• Patience, active listening, and professional interaction skills.