Client Relationship Manager
FoodPe
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Client Relationship Manager
FoodPe
Sector 44, Gurgaon/Gurugram
₹25,000 - ₹35,000 monthly
Fixed
₹25000 - ₹35000
Earning Potential
₹35,000
Job Details
Interview Details
Job highlights
Urgently hiring
87 applicants
Job Description
Account Management:
- Build and nurture strong, long-term relationships with partner restaurants.
- Act as the single point of contact for assigned accounts, understanding their business goals and challenges.
- Ensure restaurant partners are fully onboarded and trained on our platform/services.
Revenue Growth:
- Identify opportunities to increase order volume and customer retention for partner restaurants.
- Upsell additional services, such as loyalty programs, premium features, or marketing campaigns.
- Drive growth initiatives that enhance restaurant revenue and profitability.
Client Support:
- Ensure smooth resolution of operational issues faced by restaurant partners (e.g., menu updates, order processes).
- Collaborate with internal teams (sales, customer support, and operations) to deliver exceptional service.
- Monitor partner satisfaction through regular check-ins and feedback sessions.
Performance Monitoring:
- Analyze restaurant performance data to identify growth opportunities.
- Share insights and recommendations with partners to improve their business outcomes.
- Prepare and present monthly/quarterly reports on account performance.
Strategic Partnerships:
- Work closely with partner restaurants to design promotional campaigns and offers.
- Stay updated on industry trends and competitors to provide valuable market insights.
- Advocate for restaurant partners internally, ensuring their needs are prioritized.
Job role
Work location
Sector 44, Gurugram, Haryana, India
Department
Customer Support
Role / Category
Customer Success
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 1 year
Education
Diploma
English level
Basic English
Gender
Any gender
About company
Name
FoodPe
Address
Sector 44, Gurugram, Haryana, India
Job posted by FoodPe
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