Client Relationship Manager

Account Management:

• Build and nurture strong, long-term relationships with partner restaurants.
• Act as the single point of contact for assigned accounts, understanding their business goals and challenges.
• Ensure restaurant partners are fully onboarded and trained on our platform/services.

Revenue Growth:

• Identify opportunities to increase order volume and customer retention for partner restaurants.
• Upsell additional services, such as loyalty programs, premium features, or marketing campaigns.
• Drive growth initiatives that enhance restaurant revenue and profitability.

Client Support:

• Ensure smooth resolution of operational issues faced by restaurant partners (e.g., menu updates, order processes).
• Collaborate with internal teams (sales, customer support, and operations) to deliver exceptional service.
• Monitor partner satisfaction through regular check-ins and feedback sessions.

Performance Monitoring:

• Analyze restaurant performance data to identify growth opportunities.
• Share insights and recommendations with partners to improve their business outcomes.
• Prepare and present monthly/quarterly reports on account performance.

Strategic Partnerships:

• Work closely with partner restaurants to design promotional campaigns and offers.
• Stay updated on industry trends and competitors to provide valuable market insights.
• Advocate for restaurant partners internally, ensuring their needs are prioritized.