Collection Executive / Officer

Key Responsibilities: • Manage and follow up on overdue accounts to ensure timely collections • Handle inbound and outbound calls related to payment follow-ups • Negotiate payment plans and settlements with customers as per company policy • Maintain accurate records of customer interactions and payment status • Ensure adherence to compliance, regulatory guidelines, and company processes • Coordinate with internal teams to resolve customer queries and disputes • Achieve assigned collection and recovery targets

Key Skills & Requirements: • Minimum 1 year of experience in collections and recovery • Good understanding of collection processes and recovery strategies • Strong communication and negotiation skills • Ability to handle pressure and meet targets • Basic knowledge of MS Excel and reporting • Customer-focused approach with problem-solving abilitie.