CRM Lead

Job Description:

• Ensuring timely recovery of dues & interests and other charges by sending demand letters, reminders, call notices cancellation notices etc.
• Responsible for generating MIS for weekly / monthly collection of payments and report same to the Management with crucial information analysis.
• Ties up with bank for timely recovery of payments / demands.
• Customer query / complaints and suggestions.
• Tracking of customer payments against consideration from start to end and assuring all the necessary documents and communication is through.
• Implementation of overall post sales activities and back-end operations including booking logins, Welcome Letters, Demands, Receipts, Allotment letters, BBA, PTM, TPA, Legal documentation for any change in ownership Transfers, Name Addition, Deletion and Substitution. Death Cases, Cancellation and Refunds.
• Cash flow projections and Collections.
• Inventory Management for the project and Allotments.
• Support Legal department in managing litigation and ensure timely settlement and filing of pleadings and assist legal counsel for the effective representation in the matters and for putting forth the company position before the courts/ judicial authorities & RERA.
• Possessions and Handovers in coordination with Clients & Projects team and Registrations related activities with Legal Team.
• Collaborating with Sales & other departments ensuring the effective communication and CRM strategy works well for every aspect of the Organisation.
• Having knowledge of Microsoft Power Point.
• Having knowledge of systems and Microsoft excel.