Customer Care Associate

🧑‍💼 Role: Customer Service Associate – Voice Process

📍 Location: Gurugram Sector 49

🕐 Shifts: Rotational (including weekends & holidays)

📅 Experience: Freshers or up to 2 year

📞 Language: Fluent spoken English required

Graduation is compulsory

Freshers – BSc/Btech freshers do not apply. Only with CSA experience can apply.

Anyone with HR position will not be considered.

We are seeking a dedicated and customer-focused individual to join our Airline Support Team as a Customer Support Associate for the voice process. You will be the first point of contact for Airline Gold and Platinum customers, handling inquiries, booking requests, complaints, and support issues via voice calls in different shifts.

Key Responsibilities:

·      Handle voice calls to assist Airline Premium Passengers with reservations, cancellations, rebooking, and general travel inquiries.

·      Provide accurate and timely information regarding flight schedules, fares, and policies.

·      Resolve customer complaints and provide appropriate solutions within set timelines.

·      Maintain a high level of professionalism and empathy with customers at all times.

·      Document all interactions clearly and accurately in the system.

·      Escalate complex issues to senior support or supervisors as needed.