Customer Care Executive

Key responsibilities include resolving customer queries related to products, services, billing, and technical issues while maintaining accuracy and professionalism in every interaction. Candidates must understand customer concerns, provide effective solutions within defined turnaround times, and follow established processes and quality standards. Proper documentation of customer interactions and timely follow-ups are essential parts of the role.

The candidate will be expected to meet individual and team performance metrics such as customer satisfaction scores, average handling time, and first-call resolution. Adhering to company policies, data security guidelines, and compliance requirements is mandatory.