Customer Care Executive

*****QUAMPETENCE is looking for Smart people for VISSA process*****

You’ll be part of a fast-paced, customer-obsessed environment within a fast-growing travel technology platform that simplifies visa applications and enhances the global travel experience through digital innovation and a strong customer-first approach. In this role, you will engage with existing customers, gather feedback, address and neutralize grievances, and actively strengthen overall customer sentiment and brand trust while contributing to a seamless support experience for travelers worldwide.

Key Responsibilities:

• Make outbound calls to existing customers to gather feedback on their recent experience.
• Identify grievances, understand concerns.
• Manage customer sentiment by addressing issues professionally and ensuring customers feel heard and supported.
• Maintain a positive and empathetic communication style to neutralize negative experiences.
• Promote brand awareness by reinforcing key value propositions during customer interactions.
• Update and maintain call logs, customer feedback records, and issue trackers in internal systems.
• Collaborate with internal teams to highlight recurring issues and help improve customer satisfaction
• Ensure adherence to process quality, compliance, and service delivery guidelines.

What We're Looking For :

• Minimum 6 months of experience in an outbound calling process.
• Strong communication skills in English and Hindi.
• Ability to handle customer grievances with patience, empathy, and professionalism.
• Good listening skills with the ability to understand customer sentiment.
• Ability to remain calm and solution-oriented during challenging calls.
• Basic understanding of customer service practices and CRM tools.
• Self-motivated, disciplined, and target-driven.
• Experience in customer feedback, customer care, or retention calling processes.
• Prior exposure to a tech-enabled or travel-related environment is a plus

NOTE:- Fresher - graduate / under graduation will be offered smart salary

Connect with- Srishti - 9205326542