Customer Care Executive

• Key Roles and Responsibilities
• 1. Customer Interaction
• 2. Issue Resolution
• 3. Customer Relationship Management
• 4. Documentation and Reporting
• 5. Team Collaboration
• 6. Quality and Performance

• 🧠 Skills and Competencies
• Excellent communication and interpersonal skills
• Problem-solving and conflict-resolution abilities
• Patience, empathy, and active listening
• Good computer literacy (MS Office, CRM tools)
• Ability to multitask and work under pressure
• Strong attention to detail

• Inbound Support: Handling incoming calls and inquiries.
• Outbound Support: Making follow-up or promotional calls.
• Technical Support: Assisting customers with technical issues or troubleshooting.
• Email/Chat Support: Managing written communication with customers.

Handle customer inquiries related to orders, products, payments, and deliveries via phone, email, and chat.

Provide accurate and prompt responses to ensure a seamless online shopping experience.

• Maintain a polite, empathetic, and professional tone in all customer interactions.
• Key SkillsProficiency with e-commerce platforms (e.g., Shopify, Magento, Amazon Seller Central, Flipkart Seller Hub, etc.)
• Strong communication and problem-solving skills
• Knowledge of order lifecycle, returns, and refund processes
• Experience with CRM tools and MS Office
• Ability to multitask in a fast-paced online retail environment