Customer Care Executive

Trade Republic chat

Qualification: Graduate / Undergraduate

● Experience: Minimum 6 months mandatory BFSI experience

● Typing Speed: Minimum 35 WPM

● Chat Handling: Ability to manage more than 2 concurrent chats

● Communication: Excellent English (Verbal & Written)

Compensation & Shift

● Salary: Up to ₹31.5K CTC

● Shift: 24/7 Rotational Shifts

○ 5 Days Working | 2 Weekly Offs

○ Night Shifts Included

● Cab Facility: Available (Within Hiring Zone

Interview Process

HR Round → Operations Round → Versant Assessment → Client Round

Position I: Wealth Management

Relevant Experience to Look For (Shortlisting Criteria)

* 6 months+ experience in wealth management operations, equity research, or 

investment advisory support

* Exposure to equities, ETFs, mutual funds, and crypto instruments

* Experience in portfolio analysis, market research, or client reporting

* Familiarity with corporate actions, dividends, NAV movements, and financial 

statements

* Prior experience working with RM teams, investment advisors, or PMS/AIF setups

is a plus

Key Skills Required

* Strong understanding of capital markets & investment products

* Equity & fund analysis skills

* Financial statement analysis

* Advanced Excel (pivot tables, lookup formulas, MIS reports)

* Market research & report writing

* NISM Mutual Fund / Equity certification preferred

* Communication & presentation skills

Role Responsibilities

* Conduct in-depth analysis of equities, ETFs, cryptocurrencies, and mutual funds

* Monitor market trends, corporate actions, dividends, and company financials

* Evaluate investment opportunities and prepare detailed research reports

* Support strategies for wealth management and investment advisor

VIVINT – Voice (Customer Service)

(Upselling + Tech Support)

Same criteria as above

Upselling required

Technical troubleshooting knowledge required

Incentives: Up to 10K + client incentives

Salary: 34,157

international exp

United Airlines (Chat) -  

- ⁠6 months international chat exp required for UG (chat exp preferred)

- Good Spoken and Written skills 

- ⁠Salary (35k CTC) 

*Note : *Pls source only those candidates who are good writing and email etiquette and pls ensure they all should join inn for HR connect with laptop only. 

HR

VNA will access candidates on writing skills 

Ops round 

Typing min 35 words and above.

 BFSI Profile

1 year of experience

CTC: upto 38k \month

Good communication skills

Experience in blended process (voice + chat )

2️⃣ Brokerage & Crypto Profile

3️⃣ Asset Servicing Profile

Relevant experience in asset servicing

Good communication skills preferred

Spotnana JD:

* Minimum 1 year GDS Exp (Any GDS)

* 5 Days working with rotational shifts 

* Blended process (Voice + Chat)

* Excellent English mandatory 

Salary up to 50k CTC

(Kindly do not commit any salary to any candidate, it'll be discussed by me during the screening, max 25-30% hike and not exceeding 50k CTC)

Rounds:

HR - Virtual

V&A - Virtual

OPS - Virtual

Post selection assessments -

VWT

GDS test

Travel test

Typing test 30/90