Customer Care Executive

Role: Customer Support Executive

Key Responsibilities

• Handle incoming customer calls professionally and resolve queries related to products and services
• address customer complaints effectively and escalate critical issues to relevant departments when required.
• Accurately update customer information and transaction details the CRM system
• Meet or exceed defined targets for calls quality, Average Handling Time (AHT) and Customer Satisfaction (CSAT)

Qualification & Eligibility

Education - 12th pass minimum (High School Diploma).

Experience - 0-2 years (Freshers are welcome to apply)

Language - English and Hindi

Shift - Willingness to work in rotational shift, including Day and Night shifts based on process requirements.

for more Details connect on WHATSAPP - 7980124030