Customer Care Executive
Cogenthub Private Limited
Customer Care Executive
Cogenthub Private Limited
Sector 19, Gurgaon/Gurugram
₹14,100 - ₹20,500 monthly
Fixed
₹14100 - ₹20500
Earning Potential
₹20,500
Work from Office
Full Time
Any experience
Basic English
Job Details
Interview Details
Job highlights
69 applicants
Job Description
Role: Customer Support Executive
Key Responsibilities
- Handel incoming customer calls professionally and resolve queries related to products and services
- address customer complaints effectively and escalate critical issues to relevant departments when required.
- Accurately update customer information and transaction details the CRM system
- Meet or exceed defined targets for calls quality, Average Handling Time (AHT) and Customer Satisfaction (CSAT)
Qualification & Eligibility
Education - 12th pass minimum (High School Diploma).
Experience - 0-2 years (Freshers are welcome to apply)
Language - English and Hindi
Shift - Willingness to work in rotational shift, including Day and Night shifts based on process requirements.
for more Details connect on - 7439518087
Job role
Work location
756, Udyog Vihar Phase V Rd,Phase V, Udyog Vihar, Sector 19, Gurugram, Haryana 122016 Bonhoffer building 3rd floore Sector 19, Gurgaon/Gurugram
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
12th Pass
Skills
Customer service, Telecalling - Customer Service, Blended process, Domestic BPO, Customer care, Non-Voice Process, Voice Process, Non-Voice/Chat Process
English level
Basic English
Gender
Any gender
About company
Name
Cogenthub Private Limited
Address
756, Udyog Vihar Phase V Rd,Phase V, Udyog Vihar, Sector 19, Gurugram, Haryana 122016 Bonhoffer building 3rd floore Sector 19, Gurgaon/Gurugram
Job posted by Cogenthub Private Limited
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