Customer Care Executive

Role Title:   Advisor (Customer Support)

Minimum Educational Qualification: 10+2 / Diploma / Graduate

Work Experience: 50% fresher & 50% Experienced

Essential Skills: Clear spoken and written communication (basic English, versant 3 or 4 equivalent + Hindi).

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Technical Skills:

1)     Primarily in English and Hindi.

1. Computer Literacy: Familiarity with using email, chat tools, and CRM software.
2. Keyboard Skills: Typing and data entry skills 30 WPM with 90% Accuracy
3. Problem solving skills

2)     Customer Service Skills:

·      Active listening to understand customer concerns.

·      Customer Service Mindset

·      Patience, empathy, and politeness when dealing with complaints or questions.

·      Problem-Solving Skills

·      Ability to quickly resolve customer issues or escalate when needed.

 Other Requirements: 6 days working:  Ability to work in Rotational shifts and rotational week-offs