Customer Care Executive

Location: Gurugram (Onsite) | Full-time

We’re looking for a proactive Customer Support Executive to handle end-to-end customer queries for our e-commerce brand and ensure a smooth post-purchase experience.

Key Responsibilities:

• Handle customer queries via email, chat, WhatsApp & social media
• Resolve order, delivery, return, refund & size-related issues
• Coordinate with logistics & internal teams for quick resolution
• Maintain accurate customer records and follow-ups

Requirements:

• 1–3 years experience in e-commerce customer support
• Strong communication skills (written & verbal)
• Customer-first mindset with problem-solving skills