Customer Care Officer

Locations: Gurgugram

Company Description

Shield Autoglass Limited, also known as AIS Windshield Experts, is the first and only network of specialized repair and replacement centers for automotive glass in India. The company is a subsidiary of ASAHI INDIA GLASS LIMITED, the largest integrated glass company in India. AIS Windshield Experts has a network of 100+ service centers spread across 50+ cities in India.

About the Job

• Customer inquiries: Handle customer inquiries by phone, email, chat, or other methods 

• Customer needs: Identify and address customer needs to ensure satisfaction 

• Product information: Provide answers to questions about products, pricing, and availability 

• Customer complaints: Investigate and resolve customer complaints 

• Customer feedback: Pass customer feedback on to the product or sales team 

• Customer records: Maintain a database of customer information 

• Communication: Follow company guidelines and procedures for communications 

• Sales targets: Meet customer-service department sales targets 

• Process documents: Process documents like applications, forms, and custom requests 

• Follow-ups: Conduct follow-ups to ensure issues are resolved 

• Escalations: Identify and escalate customer requests to managers when there's a complex issue