Customer Care Officer

We are looking for a customer-focused and detail-oriented Chat Support Executive to handle customer queries through live chat support for domestic clients. The role involves resolving customer concerns, providing accurate information, and ensuring a high level of customer satisfaction.

Key Responsibilities:

• Handle inbound customer queries via live chat in a timely and professional manner
• Provide accurate information about products, services, policies, and procedures
• Resolve customer complaints and escalate complex issues to the concerned department when required
• Maintain proper documentation of customer interactions in the system
• Achieve individual and team performance targets (Quality, AHT, CSAT, etc.)
• Ensure compliance with company policies and data security guidelines

Required Skills:

• Good written communication skills in English
• Strong typing speed and accuracy
• Basic computer knowledge (MS Office, CRM tools, etc.)
• Good problem-solving skills
• Customer-oriented mindset

Eligibility Criteria:

• Minimum qualification: 12th Pass can also apply
• Freshers and experienced candidates can apply
• Willingness to work in rotational shifts (including weekends, if applicable)
• Totally day shift

Preferred Qualities:

• Prior experience in chat or customer support process
• Ability to work under pressure
• Team player with a positive attitude

Interested can connect with :- Ganika :- 8439836709 / Shivani :- 9871080420/ Pragti:- 7827443483

Or can direct walk-in - Capital Business Park, 10th Floor, Tower 1, Badshahpur Sohna Rd, Sector 48, Gurugram, Haryana 122018

Time and Day :- Monday to Saturday (9:30 am- 4:00pm)