Customer Care Representative

About WiseLife

WiseLife is a premium health and wellness brand born from our Founder’s vision to improve mental and physical well-being through thoughtfully designed, sustainable yoga mats and fitness equipment — proudly made in India. After receiving an overwhelming response online, we are now expanding our footprint in the offline market, partnering with leading wholesalers, retailers, fitness centres, and yoga studios.

Job Overview:

We are looking for a customer-focused and proactive Customer Support Representative to handle customer queries, resolve issues, and ensure a smooth customer experience.

Key Responsibilities:

1. Handle customer queries via calls, emails, and chats
2. Provide accurate information about products and services
3. Resolve customer complaints and issues promptly
4. Maintain professional and polite communication
5. Track and manage customer requests and follow-ups
6. Coordinate with internal teams for issue resolution
7. Maintain records of customer interactions and feedback

Key Skills:

1. Excellent communication skills (Hindi & English)
2. Strong problem-solving ability
3. Customer-first attitude
4. Ability to work in a fast-paced environment
5. Basic knowledge of CRM tools

Preferred Profile:

Prior experience in customer support or telecalling

Experience in D2C / e-commerce industry is a plus