Customer Relationship Manager

Job Title: Client Relations Executive

Company: Detailing Bull

Salary: Rs. 20,000 – Rs. 35,000

Job Summary:The Client Relations Executive will serve as the primary point of contact for all customer interactions at Detailing Bull. This role involves managing customer queries and requests through calls, emails, live chats, social media, and in-person interactions. The ideal candidate combines excellent communication skills with strong problem-solving abilities, a customer-first mindset, and a professional demeanor. The executive will ensure that every customer experiences prompt, empathetic, and effective support at every stage of their journey.

Key Responsibilities:

1. Managing Customer Interactions:

• Attend to customer queries via phone, email, live chat, social media, and in-person with professionalism and empathy.
• Provide accurate information about services, maintenance schedules, packages, and promotions.

2. Issue Resolution & Problem-Solving:

• Address and resolve customer complaints and service-related concerns efficiently, following company policies.
• Assist customers with scheduling appointments, service bookings, and warranty claims.

3. Building Strong Customer Relationships:

• Follow up with customers after service interactions to ensure satisfaction.
• Educate customers about new offerings and promotions to enhance their experience.
• Provide personalized solutions tailored to individual customer needs.

4. Call, Chat, and Face-to-Face Customer Handling:

• Professionally handle incoming and outgoing customer calls.
• Respond to live chats and engage with walk-in customers daily.
• Ensure all interactions are courteous, solution-oriented, and aligned with company standards.

5. Cross-Department Collaboration:

• Escalate high-priority or complex issues to relevant departments while keeping customers informed.
• Participate in team meetings to share insights and suggest process improvements.

6. Customer Feedback & Insights:

• Collect and analyze customer feedback to identify trends and areas for improvement.
• Maintain records of feedback, satisfaction metrics, and recurring issues.

7. Product & Service Advisory:

• Provide expert guidance on vehicle features, upgrades, and service options to ensure informed customer decisions.

8. Record Keeping & Compliance:

• Maintain accurate records of all customer interactions and resolutions.
• Ensure compliance with company policies and secure management of customer data.
• Qualifications & Skills:Excellent verbal and written communication skills with attention to detail.
• Strong problem-solving, critical thinking, and decision-making abilities.
• Customer-first attitude with empathy, patience, and active listening skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Prior experience handling calls, live chats, and face-to-face customer interactions is highly preferred.
• Professional appearance and demeanor, representing the company with credibility.