Customer Service Executive

Key Responsibilities

• Handle inbound and/or outbound voice calls professionally and courteously.
• Resolve customer issues within defined timelines and quality standards.
• Deliver a high level of customer satisfaction through clear and effective communication.
• Accurately document customer interactions in CRM or internal systems.
• Follow standard operating procedures, quality guidelines, and compliance requirements.
• Meet individual and team performance metrics such as AHT, CSAT, QA, and adherence.
• Escalate unresolved or complex issues to the appropriate internal teams.
• Maintain professionalism and empathy during all customer interaction

Eligibility & Qualifications

• Graduation is mandatory
• Freshers or candidates with relevant voice process experience are welcome.
• Excellent verbal communication skills in English (and regional language, if required).
• Good listening, problem-solving, and interpersonal skills.
• Basic computer knowledge and ability to work with multiple systems.
• Willingness to work in rotational shifts.